Testimonials – The Fireplace Warehouse

Our commitment to providing top-notch service and assisting customers in finding their perfect fireplace reflects in the glowing feedback we’ve received. Each review is a testament to our dedication to exceeding expectations and ensuring that every visitor finds not just a fireplace but an exceptional experience.

Some of the things our customers are saying

Google Reviews

Pamela Cochrane

2023-11-15

I was thrilled with the service, installation, and product I obtained at the fireplace warehouse. I’d been looking online to replace our wood burning fireplace with an electric unit and didn’t really know where to start. I went to the shop where Rick helped me choose a unit that would work in our house. The installation team was on time and professional. Would recommend!

Samuel Huang

2023-09-09

Soroush Shahres

2023-08-02

A great store to buy your fireplace. Big variety of electric or gas fireplaces with competitive pricing. Rick was so helpful and knowledgeable. Great job!

Dan Stewart

2022-12-09

Bought a new gas fireplace insert and had it installed by The Fireplace Warehouse. Derek was absolutely amazing with helping us through the whole process! From selection to installation, Derek was there to help us along the way. There was a small hiccup with getting the right sized custom surround and safety screen, but Derek came out personally to help remedy the situation and install a new one in a very timely manner. Seriously blown away by the end result and level of service. Thank you so much Derek and The Fireplace Warehouse team! I would one hundred percent recommend you to anyone!

C M

2022-11-04

Great service. Super helpful advice and no hard sell.

Simon Landon

2022-11-02

We called about a fireplace upgrade as our current gas fireplace was awful. Rick came out and gave us a quote and today not even 2 weeks later it was installed. Cory and Steven were our installers today. The electrician showed up early and the guys a few minutes behind him. They were absolutely phenomenal. Friendly, Knowledgable trustworthy and on time. I felt safe enough to leave them alone and run out for coffee. We had some issues in our wall with the way the old fireplace was installed which caused some issues for the new fireplace, but the guys made it work! Cory sat down with me after the install and explained how the remote worked, and showed me all the features. And best of all they were CLEAN! Left my house in the exact same condition as when they arrived. I’m honestly blown away. 10 out of 10. We LOVE our new fireplace. Brad and Steve

Michael Schmidt

2022-10-18

Robin McCabe

2022-10-13

Derek was knowable and very quick to help us navigate the selection process

Lei Liu

2022-08-22

Nice staff very friendly and professional. Gave us a good solution.

Joe Schiller

2021-12-07

I had them replace my old fireplace. OMG! The service was awesome they came removed the old fireplace installed the new unit ,cleaned up every little bit of mess and took away the old one. The new Savannah fireplace is spectacular so quiet and efficient. I highly recommend the fire place warehouse.

 5/5

Thanks for the new fireplace and degree of care and workmanship provided by your installers.

Mike E

Amberleigh Project

Oh yes. Please book our final. Fireplace looks great. Thank you to you and the team.

Stephen C

Home owner

Thank you. The servicemen who did the installation were great. We have been very happy with your company’s friendly and professional service from start to finish. Thanks again!

Tracy

Home owner

Thanks, fireplace looks and works great, and the installers were also great. Thanks again, now let’s just hope for a cold snap so we can really enjoy it!

Tim

Home owner

I don't think there are enough words to explain my gratitude for the service I received.
The patience.. Information... And the professional service I received was BEYOND what I expected.
...may you continue your business for many years to come

Anastasia

Home owner

We called about a fireplace upgrade as our current gas fireplace was awful. Rick came out and gave us a quote and today not even 2 weeks later it was installed. Cory and Steven were our installers today...
...And best of all they were CLEAN! Left my house in the exact same condition as when they arrived. I’m honestly blown away. 10 out of 10. We LOVE our new fireplace.

Brad and Steve

Home owner

I am hearing nothing but great things about your installer and the inserts! Thanks so much to everyone for sticking with us on the project, I know everyone will be happy with it in the end!

Thanks again for the great service! We are truly enjoying our new fireplace!

Hi, a quick note to reiterate just how impressed I am (as is our entire strata council) with all of you at Fireplace Warehouse. From Jennifer, who looked after the logistics in a most approachable and professional manner. And, Derrick who was by my place today and was not only able to fix the problem, he, perhaps as important, presents himself as a friendly, efficient and skilled company representative. Thank you. Kudos! Ian

Ian Power

The most knowledgeable dealer I talked to. Friendly down-to-earth. Takes the time to explain things. Very helpful.

Showed up today with a bunch of questions and Derek helped me and also was great with my 16 month old son. It was great meeting Derek and he gave me some awesome suggestions on what to do with my current fireplace setup... Thanks again Derek and The Fireplace Warehouse team.