Testimonials – The Fireplace Warehouse

Some of the things our customer are saying

Google Reviews

Simon Landon

2022-11-02

We called about a fireplace upgrade as our current gas fireplace was awful. Rick came out and gave us a quote and today not even 2 weeks later it was installed. Cory and Steven were our installers today. The electrician showed up early and the guys a few minutes behind him. They were absolutely phenomenal. Friendly, Knowledgable trustworthy and on time. I felt safe enough to leave them alone and run out for coffee. We had some issues in our wall with the way the old fireplace was installed which caused some issues for the new fireplace, but the guys made it work! Cory sat down with me after the install and explained how the remote worked, and showed me all the features. And best of all they were CLEAN! Left my house in the exact same condition as when they arrived. I’m honestly blown away. 10 out of 10. We LOVE our new fireplace. Brad and Steve

Michael Schmidt

2022-10-18

Robin McCabe

2022-10-13

Derek was knowable and very quick to help us navigate the selection process

Lei Liu

2022-08-22

Nice staff very friendly and professional. Gave us a good solution.

Joe Schiller

2021-12-07

I had them replace my old fireplace. OMG! The service was awesome they came removed the old fireplace installed the new unit ,cleaned up every little bit of mess and took away the old one. The new Savannah fireplace is spectacular so quiet and efficient. I highly recommend the fire place warehouse.

Igor Babiy

2021-10-26

Приятно было получить консультацию у Rick Jones. У меня появилась надежда получить fireplace моей мечты.

Matt Wood

2021-09-18

Derek took excellent care in helping me with a maintenance issue on my old Savannah fireplace. Thanks!

Ying Wang

2021-03-14

I bought a elite linear fireplace model BL21 from the fireplace warehouse last January. I found that the ignitor stop sparking recently. Sometimes it works after several try and today it stops working at all. I called the fireplace warehouse, I'm very sad that they told me that their installation only have one year warrantee and I have to find some technician to fix it. I'm not sure it is a product problem or an installation problem, but it stops working after several months usage, that's really frustrating. Derek is always helpful. But if you call them, it always a lady. I do hope she can be more than happy to help.

Thomas King

2021-02-28

It was a very easy discussion with Derek and we made a quick and simple decision. Jennifer scheduled installation appointments very efficiently and in no time at all, the install crew was in and out of our house in a few hours. We now have a lovely fireplace. We also really enjoy the remote control feature. Great crew and a job well done.

Alex Van Bruksvoort

2021-02-15

Incredible to deal with. Honest and direct. They care to ask what your needs are and work within your time frame. Please see and speak to Derek

 5/5

Thanks for the new fireplace and degree of care and workmanship provided by your installers.

Mike E

Amberleigh Project

Oh yes. Please book our final. Fireplace looks great. Thank you to you and the team.

Stephen C

Home owner

Thank you. The servicemen who did the installation were great. We have been very happy with your company’s friendly and professional service from start to finish. Thanks again!

Tracy

Home owner

Thanks, fireplace looks and works great, and the installers were also great. Thanks again, now let’s just hope for a cold snap so we can really enjoy it!

Tim

Home owner

I don't think there are enough words to explain my gratitude for the service I received.
The patience.. Information... And the professional service I received was BEYOND what I expected.
...may you continue your business for many years to come

Anastasia

Home owner

We called about a fireplace upgrade as our current gas fireplace was awful. Rick came out and gave us a quote and today not even 2 weeks later it was installed. Cory and Steven were our installers today...
...And best of all they were CLEAN! Left my house in the exact same condition as when they arrived. I’m honestly blown away. 10 out of 10. We LOVE our new fireplace.

Brad and Steve

Home owner

I am hearing nothing but great things about your installer and the inserts! Thanks so much to everyone for sticking with us on the project, I know everyone will be happy with it in the end!

Thanks again for the great service! We are truly enjoying our new fireplace!

Hi, a quick note to reiterate just how impressed I am (as is our entire strata council) with all of you at Fireplace Warehouse. From Jennifer, who looked after the logistics in a most approachable and professional manner. And, Derrick who was by my place today and was not only able to fix the problem, he, perhaps as important, presents himself as a friendly, efficient and skilled company representative. Thank you. Kudos! Ian

Ian Power

The most knowledgeable dealer I talked to. Friendly down-to-earth. Takes the time to explain things. Very helpful.

Showed up today with a bunch of questions and Derek helped me and also was great with my 16 month old son. It was great meeting Derek and he gave me some awesome suggestions on what to do with my current fireplace setup... Thanks again Derek and The Fireplace Warehouse team.