Some of the things our customer are saying

Google Reviews

Ying Wang
Ying Wang
2021-03-14
Verified
I bought a elite linear fireplace model BL21 from the fireplace warehouse last January. I found that the ignitor stop sparking recently. Sometimes it works after several try and today it stops working at all. I called the fireplace warehouse, I'm very sad that they told me that their installation only have one year warrantee and I have to find some technician to fix it. I'm not sure it is a product problem or an installation problem, but it stops working after several months usage, that's really frustrating. Derek is always helpful. But if you call them, it always a lady. I do hope she can be more than happy to help.
Thomas King
Thomas King
2021-02-28
Verified
It was a very easy discussion with Derek and we made a quick and simple decision. Jennifer scheduled installation appointments very efficiently and in no time at all, the install crew was in and out of our house in a few hours. We now have a lovely fireplace. We also really enjoy the remote control feature. Great crew and a job well done.
jj lad
jj lad
2021-02-25
Verified
I received a letter from Fortis that informed me that I had a gas leak that I needed to repair. As it turns out, it was the gas line that these folks at the Fireplace Warehouse installed as part of their fireplace installation. Turns out it has been leaking since day one (years). The pipefitter told me that whoever installed the line did so with the wrong tools, and installed the fitting incorrectly. Thank you for you prompt response. Here's the summary from the gas fitter who repaired the gas line: 1- It's obvious the line was cut with a hacksaw instead of the dedicated wheel cutter specified for this type of line. 2-The ferrule was placed too close to the end of the line and as a result, was unable to provide satisfactory clamping. 3-Tracing on the ferrule shows that the line has been leaking for years. 4-A simple bubble test would have shown the leak...this was not done. 5-If this was installed by a licensed gas fitter.....he should be fired! Unless the installer at the Fireplace Warehouse has his gas ticket credentials, don't let them install your fireplace.
Alex Van Bruksvoort
Alex Van Bruksvoort
2021-02-15
Verified
Incredible to deal with. Honest and direct. They care to ask what your needs are and work within your time frame. Please see and speak to Derek
Russell Cunningham (Gaming_Atmosphere)
Russell Cunningham (Gaming_Atmosphere)
2021-01-08
Verified
I mostly coordinated with Derek when purchasing a fire place here. I won't recommend any other fireplace seller other than The Fireplace Warehouse. The customer service and expectation a customer would want is fully met and I will continue to recommend anyone who needs a fireplace to go here. Derek is a pleasure to work with and has all the knowledge one would expect from when it comes to fireplaces. Both gas and electric. I am so pleased after finding The Fireplace Warehouse. I shopped at a few other places, but Derek's warehouse blows all other stores out of the water. Thank you Derek for a fantastic experience.
Jennifer Dueckman
Jennifer Dueckman
2020-07-17
Verified
Ross McCutcheon
Ross McCutcheon
2020-06-03
Verified
Hotest deals in town.
Ran Rai
Ran Rai
2020-06-02
Verified
Service is good and you are allowed to take your time looking around and ask questions.
Dave S
Dave S
2020-03-21
Verified
I was supposed to get a part for my fireplace , Derek told me on Jan 31 they ordered it and it should take 10 days or so and then someone would come out and Install it. I got no follow up and nobody returned anymore of my emails in the entire month of February! I now got my fireplace fixed from another company! This company was hard to deal with right from the get go.
Joe Garcea
Joe Garcea
2020-02-16
Verified
Derek is simply the best!
5/5
Oh yes. Please book our final. Fireplace looks great. Thank you to you and the team.
Stephen C
Home owner
Thank you. The servicemen who did the installation were great. We have been very happy with your company’s friendly and professional service from start to finish. Thanks again!
Tracy
Home owner
Thanks, fireplace looks and works great, and the installers were also great. Thanks again, now let’s just hope for a cold snap so we can really enjoy it!
Tim
Home owner
I don't think there are enough words to explain my gratitude for the service I received.
The patience.. Information... And the professional service I received was BEYOND what I expected.
...may you continue your business for many years to come
Anastasia
Home owner
Ruth
Ruth
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I am hearing nothing but great things about your installer and the inserts! Thanks so much to everyone for sticking with us on the project, I know everyone will be happy with it in the end!
Stan
Stan
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Thanks again for the great service! We are truly enjoying our new fireplace!
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Hi, a quick note to reiterate just how impressed I am (as is our entire strata council) with all of you at Fireplace Warehouse. From Jennifer, who looked after the logistics in a most approachable and professional manner. And, Derrick who was by my place today and was not only able to fix the problem, he, perhaps as important, presents himself as a friendly, efficient and skilled company representative. Thank you. Kudos! Ian
Ian Power
Myra
Myra
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The most knowledgeable dealer I talked to. Friendly down-to-earth. Takes the time to explain things. Very helpful.
Justin
Justin
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Showed up today with a bunch of questions and Derek helped me and also was great with my 16 month old son. It was great meeting Derek and he gave me some awesome suggestions on what to do with my current fireplace setup... Thanks again Derek and The Fireplace Warehouse team.
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