Our commitment to providing top-notch service and assisting customers in finding their perfect fireplace reflects in the glowing feedback we’ve received. Each review is a testament to our dedication to exceeding expectations and ensuring that every visitor finds not just a fireplace but an exceptional experience.
Robert Zorast2025-07-18Trustindex verifies that the original source of the review is Google. p hayes2025-06-17Trustindex verifies that the original source of the review is Google. Great service from Derek. Very helpful when Napoleon Prestige 500 Connect BBQ arrived. Great suggestion to get tray liners to assist in easy cleanup Now carrying them in stock. Just picked up the Stainless Steel Griddle insert. It's a beast but works like charm a d now have full flexibility when needed. Highly recommend anyone needing BBQ, go through this team. Phil Joe Gaudet2025-04-25Trustindex verifies that the original source of the review is Google. Provided a contact for electric fireplace repair Sonia Wong2025-03-08Trustindex verifies that the original source of the review is Google. First-rate experience with selecting and installing my new fireplace. Excellent service from the GM, Rick, who came to my place not once but twice to ensure the best option to meet my “fireplace vision.” The installer, Vorinder, was also great, courteous and professional. Very reasonable pricing. Highly recommend. Kevin Tompkins2025-02-16Trustindex verifies that the original source of the review is Google. Have bought from here twice now. Great service, selection, and value. Miranda Lambert2025-02-05Trustindex verifies that the original source of the review is Google. SO impressed with our experience here - Derek seriously knows his stuff, and is an honest and helpful sales person. Truly a breath of fresh air to speak with someone who wasn't just trying to get us to spend money, but really wanted to understand our vision and stay within a budget that made sense for us. Definitely will be back when it's time for an upgrade! hugo wolf2024-11-07Trustindex verifies that the original source of the review is Google. I wanted to extend my gratitude to Derek, I went to the warehouse for some technical assistance and I received detailed instructions of how to properly reset the fireplace, check a few other issues, and after guidance was able to fix the fireplace. Thank you Derek for your patience and understanding! Paul Fraser2024-08-09Trustindex verifies that the original source of the review is Google. I’m extremely disappointed with my experience at The Fireplace Warehouse in Richmond, BC, primarily due to the ineptitude of the general manager. It’s clear that they have no understanding of how to properly manage orders or communicate with customers. After placing my order it became evident that the general manager (Rick) had no grasp of the process or what was happening with my purchase. His inability to provide clear answers and their overall unprofessionalism made an already frustrating situation even worse. I would strongly recommend avoiding this place if you expect competent service. Lee C2024-03-22Trustindex verifies that the original source of the review is Google. We are looking for a new fireplace to upgrade our old wood burn fireplace, we went to fireplace warehouse and we met Derek. Derek is very patient to lessen to us and understands what we want and he gave us very good advice for choosing fireplace. Thanks Derek for your great services. Rosinda Rai2024-01-25Trustindex verifies that the original source of the review is Google. We had such an amazing experience dealing with Derek. We were getting ripped off with another company for fireplace repairs and Derek helped us with a reasonable quote. Plus he gave us some tips and tricks on troubleshooting before they came out. I HIGHLY recommend using this place.Google rating score: 4.5 of 5, based on 53 reviews