Who we are

Our website address is: https://thefireplacewarehouse.ca /wp20.
The Fireplace Warehouse, for this document, will be referred to as TFW. 


The Fireplace Warehouse takes your privacy seriously. Please read the following to learn more about our privacy policy. You can learn more about our Privacy Policy here. By visiting thefireplacewarehouse.ca, you are accepting the practices described in this Privacy Policy. This Privacy Policy, however, does not apply to the practices of companies other than TFW.

What personal data we collect and why we collect it

TFW collects personal information when you visit or purchase with them, when you visit TFW pages and when you click TFW Links. TFW may combine information about you that we have with information we obtain from business partners or other companies. When you purchase, we ask for information such as your name and email address. When you purchase with TFW, you are not anonymous to us. TFW automatically receives and records information from your computer and browser, including your IP address, TFW cookie information, software and hardware attributes, and the page you request. TFW uses information for the following general purposes: to customize the content you see, fulfil your requests for products and services, improve our services, contact you, and conduct research to improve this website and user experience. 


TFW does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or when we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. If TFW becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Contact forms

We collect the following data:

Personal identification information (Name and email address (if you provide it) and IP address)

You directly provide us with most of the data we collect.

We collect data and process data when you:

  • Place an order for any of our products or services.
  • Voluntarily complete a customer survey, provide feedback, use our contact form, or via email.

We collect your data so that we can:

  • Process your order and manage your account.
  • Email correspond with you regarding your order or other important information. 

We securely store your data on a protected database which only we have access to.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics Terms of Service

You can access the Terms of Service for Google Analytics by clicking here.

Who we share your data with

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfil the purpose for which we collected it or as may be required by law. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.


TFW may update this policy. We will notify you about significant changes by placing a prominent notice on our site.